As you’ve no doubt noticed, ranting about the state of customer service today is a favorite topic of mine.  So it was quite refreshing to read this over at Seth’s Blog:

Laurie writes, "amazing customer service from le creuset, the french enamel on cast iron cookware people

i dropped something on a pot cover while it was in the sink and the knob shattered

i called …

"give me your shipping address and we’ll send the replacement knob for the pot cover"

no questions asked … i’ve had that pot 10 years …

The rest of the story is here.  I’m glad to see that someone out there has this customer service thing figured out. 

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