Comment by Scot Duke

November 28, 2006 @ 6:54 pm

Yes, Customer Service has given way to lower quality of business. I am afraid we have more and worst endeavors coming soon. Like you site and what you have to say.

Scot
http://businessgolf.wordpress.com

Pingback by In praise of customer service « The Running Munckee

December 22, 2006 @ 4:26 pm

[…] Customer service is a constant annoyance to me.  Or rather, the lack of customer service.  I’ve bitched about UPS and, for the time being, will do everything I can not to use them.  Bank of America continually pisses me off, though I continue to use them for various and sundry reasons.  Even FedEx got under my skin the other day when I walked in and had to watch the guy eat his pretzels and banter with his colleagues for a solid two minutes before he acknowledged my existence (I was the only customer in the room). […]

Pingback by How we interact with your brand matters! » Beyond Madison Avenue

January 14, 2007 @ 12:15 am

[…] Seth’s Blog had a link to this article. While ostensibly about how difficult it is to cancel an account or subscription these days, it also says a hell of a lot about how we interact with a brand and the impressions those interactions leave on us as a consumer.Another good example was Vincent Ferrari who recorded his attempt to cancel an AOL account.  His plight made national headlines and landed him a spot on a newscast.  I’m sure AOL wasn’t thrilled about the publicity.2006 was the year of the empowered consumer.  But just how empowered are we when we have to fight about every little thing?  I’ve talked about my customer service plights here and there.  There are definitely companies I prefer not to do business with anymore (though often I’m not given a choice).  It’s time someone recognizes the trees, not just the forest.Technorati Tags: Beyond Madison Avenue, Seth’s Blog, Advertising, Marketing, Customer Service                 […]

Comment by Jeannette

January 16, 2007 @ 6:49 pm

Ah - here I am at another one of your posts on Customer Service, and here again I find myself nodding in agreement.  Especially on UPS - they screw my work mailings up on a regular basis, refuse to fix the problem, and then refuse to refund the money or give a discount.  I hate DHL on an almost equal level, but for different reasons.  The way that they’re organized internally (or shall I say, disorganized) is so infuriating that I have tried to have my company switch to a different "Official" carrier since I have started here.  They actually LOSE packages permanently - UPS just seems to lose them until it’s no longer even really important when they arrive.  I can’t figure out which is more infuriating!

Pingback by I hate UPS: Chapter 53 » Beyond Madison Avenue

April 11, 2007 @ 9:06 am

[…] they see the exposure they’re getting, it’ll open their eyes.  Updates to follow. Sphere It                 […]

Comment by Dawg

April 21, 2007 @ 3:02 pm

I ship alot with UPS, FedEx and DHL. While none of them are perfect, UPS has the best overall package. None of these companies market their proactive notification systems. With UPS when you ship a package from thier internet provided shiping software, of from a UPS store(used on vacation) you can send the reciever an email that gives them the tracking number and when the package will arrrive. I find that when I use thisservice, both my customer’s and family get thier shippments, especially at home. FedEx has this too, but thier internet shipping system is not as user freindly. A bit cumbersome. Last time I used DHL (international shipment ) they still didn’t have this.